Clients have the right to submit complaints regarding decisions made by the Alliance For International Accreditation (AIA).

Complaints may be submitted to AIA via email at [email protected], and should include relevant supporting documents related to certification activities conducted under AIA.

The complaints team will review, evaluate, and verify the information and evidence received.

The outcome of the complaint review will be communicated no later than 30 (thirty) days from the date the complaint is received.